Frequently Asked Questions

Kinship is an all-in-one church management platform built for mid-market churches (100-800 members). It combines member management, communications, events, giving, volunteer scheduling, and more into a single, modern platform.

We built this specifically for churches that have outgrown spreadsheets but find enterprise tools like Planning Center or Pushpay too complex or expensive. If you have 100-800 active members and want a communication-first approach to church management, this is for you.

Yes. Churches with up to 50 active members pay nothing. Every feature is included — no credit card required, no time limit, no feature restrictions.

Absolutely. Sign up for free and start using it immediately. Every feature is available on every tier, so there is nothing to trial — you get the full platform from day one.

Email and SMS. You can send targeted messages to segments, groups, or individual members. Templates, scheduling, and automation are all included.

Yes. You can manage multiple campuses with their own locations, events, and member assignments. Members can belong to multiple campuses.

We integrate with Stripe for secure payment processing. Members can give one-time or set up recurring donations to specific funds. You get real-time reporting and donor management.

Yes. We support manual check-in, QR code scanning, and kiosk mode. You can track attendance for any event type — services, classes, small groups, and more.

A native mobile app is on our roadmap. In the meantime, the entire platform is mobile-responsive, and your public church pages are optimized for phone use.

Yes. We support CSV import for members during onboarding. If you need help migrating from another platform, reach out to our support team.

We have five automated tiers based on your active member count: Free (0–50), Small Church ($25/mo, 51–250), Mid-Size Church ($50/mo, 251–800), Large Church ($100/mo, 801–2,000), and Custom (2,000+). Every tier includes every feature. An "active member" is someone who has attended at least twice in the last 3 months, made 2 or more donations in the last 3 months, or is currently on a volunteer roster or staff role.

No. The monthly subscription is based solely on your active member count. Email and SMS credits are pay-as-you-go at our exact cost (roughly $0.0005/email and $0.009/text). Stripe processing fees for online donations go to Stripe — we add zero markup.

Your tier is evaluated daily based on your active member count. When your count crosses a tier boundary, we notify you by email. The change takes effect on your next billing cycle — never mid-cycle. If your count drops, your bill drops automatically. We use a 30-day stabilization window to prevent short-term fluctuations.

No. Your subscription is month-to-month and you can cancel at any time. We do not require annual commitments. If we are not earning your trust every month, you should be free to leave.

Yes. All data is encrypted in transit (TLS) and at rest. We use PostgreSQL with regular automated backups. Access is controlled via role-based permissions.

You do. Your church's data belongs to your church. You can export it at any time, and we'll delete it if you close your account.

Yes. We provide tools for data export, deletion requests, and consent management. See our Privacy Policy for full details.

Our infrastructure runs on secure servers in the United States. All backups are stored in geographically separate locations.

All tiers include email support. We aim to respond within 24 hours. As our team grows, we will expand support options — but every church gets the same level of support regardless of tier.

Yes. Our onboarding wizard guides you through initial setup. If you need additional help migrating from another platform, reach out and we will work with you.

Report it through the contact form or email us directly. We take bugs seriously and aim to resolve critical issues within 24 hours.